Return/Exchange Policy

You can receive a full refund within 14 days of purchase on all regular priced merchandise or store credit on a gift card within 30 days from the shipping/pick-up date. After 30 days we can no longer accept returns. *All discounted items are eligible for exchange or store credit only within 30 days of purchase, unfortunately we are provide a full refund on discounted items. To be eligible for return/exchange all items must be in their original condition, un-worn, unwashed, with original tags attached and a valid sales receipt. Face Masks, Gift Boxes, Swimwear, Bodysuits, Jewelry, intimates, and beauty products are FINAL SALE and will not be eligible for return or exchange. A store credit never expires and can be utilized at any time. Dear Sorella reserves the right to refuse any return that does not meet the requirements above.

Holiday Exchange Policy

Gift items can be exchanged or returned for store credit until January 15th, 2021. This policy is valid for all gift purchases made on or after November 9th, 2021. Please note, Gift Boxes are final sale and are not eligible for return.

How to Return an Item

Please email us your request for return at hello@dearsorella.com. We will issue you a Return Authorization (RA) form and associating RA number. Print this email and include it with your return package. Please note that all requests for RA numbers must be made via e-mail.

Once this you have received your RA number, there are 2 ways to return your items:

Returns can be shipped to our warehouse location – address to be provided at the same time as RA number. Dear Sorella does not cover the cost of shipping for returns.
Local returns can be dropped-off directly to our community partner location in North Bay – address to be provided at the same time as RA number.

Once we receive and process your returned merchandise, you will receive an e-mail notification. Your return request will be processed within five business days following receipt of the package. The value of the merchandise plus any applicable tax will be refunded on an e-gift card.